Return & Refund Policy

At Shri Aabhushanam, customer satisfaction and product authenticity are extremely important to us.

Shri Aabhushanam is a brand owned and operated by Top Notch Developers and Creators.

This Return & Refund Policy explains the conditions under which returns, refunds, or exchanges may be requested.

By placing an order on www.shriaabhushanam.com, you agree to the terms mentioned below.

1. Mandatory Unboxing Video (Compulsory)

To ensure fair and transparent verification of any damage, missing item, or incorrect product claims:

  • Recording a continuous, clear, and unedited unboxing video is mandatory.
  • The video must start before opening the outer courier package and continue until the product is fully revealed.

The following must be clearly visible in the video:

  • Sealed courier package
  • Shipping label with Order ID
  • Inner packaging
  • Jewellery product

⚠️ Important:

  • Return or refund requests cannot be processed without a valid unboxing video.
  • Edited, cut, blurred, paused, or incomplete videos will be considered invalid.

2. Eligibility for Return or Refund

A return or refund request will be considered only under the following conditions:

  • Product received in a damaged or broken condition
  • Wrong product delivered
  • Missing item in the package
  • Manufacturing defect visible at the time of delivery

All claims must be supported with:

  • Valid unboxing video
  • Clear photographs of the issue
  • Original invoice

3. Non-Returnable & Non-Refundable Cases

Returns or refunds will not be applicable in the following situations:

  • No unboxing video is provided
  • Unboxing video is edited, unclear, or incomplete
  • Product shows signs of use, wear, or damage after delivery
  • Damage caused due to mishandling, negligence, or improper storage
  • Colour fade or polish loss after usage (covered under Warranty Policy only)
  • Minor colour variations due to screen or lighting differences
  • Change of mind after delivery
  • Size, design, or personal preference issues
  • Requests raised after 48 hours of delivery

4. Timeframe to Raise a Request

  • All return or refund requests must be raised within 48 hours of delivery.
  • Requests received after this period may not be eligible for review.

5. Return Request Process

To initiate a return or refund request:

Email us at 📧 support@shriaabhushanam.com within 48 hours of delivery with:

  • Order ID
  • Registered email address and phone number
  • Reason for return

Attach:

  • Unboxing video
  • Clear images of the issue
  • Invoice copy

Our quality assurance team will review the request within 3–5 business days.

6. Approval or Rejection of Return

  • If approved, return pickup or self-shipping instructions will be shared.
  • If rejected, the reason for rejection will be communicated via email.
  • Shri Aabhushanam reserves the right to approve or decline requests after internal verification.

7. Product Return Conditions

For a return to be accepted:

  • The product must be unused and in original condition.
  • The product must be returned with:
    • Original jewellery box
    • Tags
    • Invoice
    • Any free gifts received

Returns with missing items or damaged packaging may be declined.

8. Refund Processing

  • Once the returned product is received and inspected, refunds will be processed within 7–10 business days.
  • Refunds will be credited to the original payment method.
  • For COD orders, refunds will be processed via bank transfer.

9. Non-Refundable Charges

The following charges are non-refundable:

  • Shipping charges
  • COD charges
  • Gift wrapping charges
  • Payment gateway charges (if applicable)

10. Exchange Policy

  • Exchanges are permitted only for damaged or incorrectly delivered products.
  • Exchange requests must follow the same unboxing video and 48-hour reporting rule.
  • Exchanges are subject to product availability.

11. Misuse & Fraud Prevention

  • Submission of false claims, manipulated videos, or used products may result in rejection of the request.
  • Shri Aabhushanam reserves the right to restrict future services in such cases.

12. Limitation of Liability

  • Our liability, if any, is limited strictly to the value of the product purchased.
  • We are not responsible for delays or damage caused by courier partners beyond our control.

13. Final Disclaimer

  • All decisions regarding returns, refunds, or exchanges are taken after due verification.
  • Policies may be updated from time to time without prior notice.

Important Note:
Please review all policy pages carefully before placing an order on our website.

For support, contact:
📧 support@shriaabhushanam.com
🌐 www.shriaabhushanam.com